Cancellation & Refund Policy
At LegendsQuestZone, we strive to deliver a smooth and enjoyable experience for our users. However, we understand that there may be situations requiring cancellation or refund requests. This Cancellation & Refund Policy outlines the conditions and processes for handling such requests:
Contest Cancellation by Users
Pre-Contest Cancellation: If you wish to cancel your participation before a contest begins, you can do so within the allowed time frame. Upon successful cancellation, the entry fee will be credited back to your account balance.
Post-Contest Start: Cancellations are not permitted once a contest has started, as outcomes are determined by real-life player performances.
Contest Cancellation by LegendsQuestZone
Insufficient Participants: If a contest does not meet the required number of participants, LegendsQuestZone may cancel it, and entry fees will be refunded.
Technical Issues: In case of technical difficulties affecting fair play, the contest may be canceled, and refunds issued.
Rule Violations: If a contest is canceled due to rule violations, refunds may not be provided to users involved in the violations.
Refund Policy
Eligible Refunds:
- Contests canceled by LegendsQuestZone.
- User-initiated cancellations before the contest begins.
- Billing or payment errors.
Refund Method:
Refunds will be credited to your LegendsQuestZone account balance and can be used for future contests or withdrawn according to the standard withdrawal process.
Non-Refundable Situations:
- Disqualification due to rule violations.
- Losses incurred due to player performances.
- Refund requests made after the contest has started or concluded.
Withdrawal of Account Balance
Withdrawal Requests: Users can request withdrawals of their account balance, subject to a minimum withdrawal amount.
Processing Time: Withdrawals are typically processed within 3-5 business days, but times may vary depending on your payment method.
Withdrawal Fees: A small fee may be charged for processing withdrawals, which will be communicated clearly before the withdrawal is processed.
How to Request a Refund or Cancellation
To request a cancellation or refund, contact our support team at support@legendsquestzone.com with your account and contest details.
Changes to the Cancellation & Refund Policy
LegendsQuestZone reserves the right to modify this policy at any time. Any changes will be posted here, and it is your responsibility to review the policy periodically. Continued use of our services after changes signifies your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this policy, please contact us at support@legendsquestzone.com.